CENTECH’s Integrated Management Approach (IMA) is field proven and continuously rated as “Exceptional” by evaluators, customers and our team members. Our approach is driven by industry practices and CENTECH’s corporate quality management principles of 1) Exceeding Performance Requirements; 2) Achieving Full Customer Satisfaction; 3) Delivering Mission & User Satisfaction; and 4) Continuous Performance Improvement.

The CENTECH IMA is the foundation of our customer satisfaction performance guarantee and sets the groundwork for continuous performance improvement. It is the only approach in the industry that includes and systematically ties together planning, performance, quality assurance, risk reduction and employee motivation and retention in order to exceed the requirements of our clients’ missions.

The CENTECH IMA includes three major elements:

• Planning & Implementation Process – reduces program risks and ensures quality
• Quality Program Management System & Processes– ensures information flow and customer satisfaction
• Human Factors Management Programs – attracts, motivates and retains skilled staff